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FAQ

How to enable JavaScript?

If you are using any of the major browsers listed below, please follow the instructions.For more detailed instructions, please call the help desk

Find Instructions For:

Firefox

PC

  1. In the Tools drop-down menu, select Options.
  2. Next, select the Content icon/tab at the top on the window.
  3. Then, check the Enable JavaScript checkbox under the Web Content category.
  4. Hit OK to close the Options window and save your changes.
  5. Finally, Refresh your browser.

MAC

  1. Select the Firefox menu item from the Apple/System bar at the top of the screen.
  2. From the drop-down menu, select Preferences...
  3. Select the Content icon/tab at the top on the window.
  4. Then, check the Enable JavaScript checkbox.
  5. Close the Options window to save your changes.
  6. Finally, refresh your browser.
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Internet Explorer

  1. In the Tools drop-down menu, select Internet Options.
  2. Next, select the Security tab.
  3. Then, select the earth (Internet) icon.
  4. Then select the Custom Level button.
  5. Locate Scripting near the bottom of the list.
  6. Under Active Scripting, select Enable, then hit OK.
  7. Answer yes to the following confirmation box.
  8. Hit OK to close the Internet Options window.
  9. Finally, Refresh your browser.
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Opera

PC

  1. In the Tools drop-down menu at the top of the window, select Preferences...
  2. Select the Advanced tab at the top on the Preferences window.
  3. Find the Content item in the list on the left-side of the window and select it.
  4. Then, check the Enable JavaScript checkbox.
  5. Click OK to save your changes and close the Preferences window.
  6. Finally, Refresh your browser.

MAC

  1. Select the Safari menu item from the Apple/System bar at the top of the screen.
  2. From the drop-down menu, select Preferences.
  3. Select the Content icon/tab at the top of the Preferences window.
  4. Then, check the Enable JavaScript checkbox.
  5. Click OK to save your changes and close the Preferences window.
  6. Finally, refresh your browser.
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Safari

PC

  1. In the Edit drop-down menu at the top of the window, select Preferences...
  2. Select the Security icon/tab at the top on the window.
  3. Then, check the Enable JavaScript checkbox.
  4. Close the window to save your changes.
  5. Finally, Refresh your browser.

MAC

  1. Select the Safari menu item from the Apple/System bar at the top of the screen.
  2. From the drop-down menu, select Preferences.
  3. Select the Content icon/tab at the top of the window.
  4. Then, check the Enable JavaScript checkbox.
  5. Close the window to save your changes.
  6. Finally, refresh your browser.
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Chrome

PC

  1. Select Customize and control Google Chrome (wrench Icon) to the right of the address bar
  2. From the drop-down menu, select Options
  3. Select the Under the Hood tab at the top of the window
  4. Under the Privacy heading, select the Content settings button
  5. On the left, under the features heading, select JavaScript
  6. Select the Allow all sites to run JavaScript radio button
  7. Finally, close both preference windows, and refresh the browser

MAC

  1. Select the Chrome menu item from the Apple/System bar at the top of the screen.
  2. From the drop-down menu, select Preferences...
  3. Select the Under the Hood tab at the top of the window
  4. Under the Privacy heading, select the Content settings button
  5. On the left, under the features heading, select JavaScript
  6. Select the Allow all sites to run JavaScript radio button
  7. Finally, close both preference windows, and refresh the browser
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iPhone

  1. Select the Settings application/icon on the iPhone home screen
  2. Select Safari on the following screen
  3. Under the General heading, find the JavaScript item
  4. Select the JavaScript toggle to the On position.
  5. Finally, exit and refresh the browser
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How to enable Cookies?

If you are using any of the major browsers listed below, please follow the instructions.For more detailed instructions, please call the help desk

Find Instructions For:

Firefox

  1. Click the Tools menu. (On a Mac, click the Firefox menu.)
  2. Select Options. (On a Mac, select Preferences.)
  3. Click the Privacy tab.
  4. Select the 'Accept cookies from sites' checkbox.
  5. Click the OK button.
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Internet Explorer

  1. Click the Tools menu.
  2. Select Internet Options.
  3. Click the Privacy tab.
  4. Click the Default button (or manually slide the bar down to 'Medium').
  5. Click the OK button.
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Netscape Navigator

  1. Select Edit from the top menu.
  2. Choose Preferences.
  3. Choose Advanced.
  4. Choose Scripts & Plugins.
  5. Select the Enable Cookies checkbox and click OK.
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Opera

  1. Select Tools from the top menu.
  2. Choose Preferences.
  3. Choose Advanced.
  4. Choose Cookies.
  5. In the 'Accept Cookies' section, select Accept Cookies.
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Safari

  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security Tab.
  4. In the 'Accept Cookies' section, select Always.
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Chrome

  1. Click the Chrome menu
  2. Select Preferences.
  3. Click Under the Hood
  4. Click Content Settings
  5. Click 'Allow local data to be set'
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